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The primary objective of the redesign was to enhance the user experience by providing all the necessary information upfront. This approach aimed to minimize the need for users to contact customer support, reduce call volumes, and create a significant impact with the new design.
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Order History page, Redesign. Enable consumers to access the support they need by defining self service as - access the information and processes (actions) to resolve any query without contact CS
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The database will be accessible to the public, including European SMEs. Internal and external interface
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Strategy / Inditex. We help customers navigate towards the perfect fashion product for them. keep the consistence and coherence with the design in all the internal and external tools that allow to create digital products with all the users needs.
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Zara Internal tools , Roadmap definition , NPS , Research( benchmark, user flow, user interview, Maze, Heuristic evaluation, Lookback, workshops ,data analysis, surveys ) o support quick and confident decision making, Delivered 4 User testing reports with problems and solutions.
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Banco de occidente. Carrying out technical and functional requirements of changes in the website of the bank or internal products, maintaining continuous communication with developers and designers verifying that changes were made for the improvement of products and services. ⁃ Apply knowledge of UX best practices and ability to empathize with users, using a user-center design process to create efficient and user-friendly products
